We at AXMatra respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, interact with our services, or communicate with us.

By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website or interact with our services, we may collect certain types of information to improve your experience and provide our services efficiently.

A. Device & Usage Information

When you access our website, some information is automatically collected from your device.

Examples of information collected may include:

• Web browser type and version
• IP address
• Time zone
• Cookie data
• Pages visited on the website
• Search queries and browsing behaviour
• Referring websites or links

Purpose of collecting this information

• To ensure the website loads and functions properly
• To analyse how visitors use our website
• To improve performance, usability, and content

This information may be collected automatically using technologies such as cookies, log files, tracking pixels, and analytics tools.

B. Inquiry or Order Information

When you contact us, submit an inquiry, or request a quotation, we may collect information that helps us communicate with you and process your request.

Examples of information collected:

• Name
• Company name
• Email address
• Phone number
• Billing or shipping address
• Product requirements or inquiry details
• Payment details when applicable

Purpose of collecting this information

• To respond to inquiries and provide quotations
• To process orders or service requests
• To coordinate delivery and logistics
• To communicate regarding products, updates, or offers

This information is collected directly from you when you submit it through forms, email, phone, or other communication channels.

C. Customer Support Information

If you contact us for assistance, we may collect relevant information related to your request.

This may include:

• Contact details
• Order or inquiry history
• Communication records

This information helps us resolve issues efficiently and provide better support.

2. How We Use Your Information

The information we collect may be used for the following purposes:

• Providing products and services requested by you
• Processing inquiries, quotations, and orders
• Managing payments, shipping, and invoicing
• Communicating important updates or responses
• Improving website performance and user experience
• Preventing fraudulent or unauthorized activities
• Conducting internal analytics and research

We only collect information necessary for legitimate business purposes.

3. Sharing of Information

We do not sell or rent personal information to third parties.

However, we may share information with trusted service providers who help us operate our business. This may include:

• Payment processors
• Website hosting providers
• Logistics and delivery partners
• Marketing or analytics service providers

Information may also be disclosed if required:

• To comply with applicable laws or regulations
• To respond to legal requests or government authorities
• To protect the rights, property, or safety of our company or users

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience.

Cookies help us:

• Remember your browsing preferences
• Understand how visitors interact with the website
• Improve website performance and navigation

Cookies may include:

• Functional cookies – required for basic website operations
• Analytics cookies – help us understand website usage
• Advertising cookies – used to deliver relevant advertisements

You may choose to disable cookies through your browser settings, although some parts of the website may not function properly.

5. Analytics and Marketing

We may use analytics tools to better understand how visitors interact with our website. These tools help us evaluate traffic, improve website performance, and enhance user experience.

We may also use certain data to send relevant product updates, industry information, or marketing communications that may be useful to your business.

You may opt out of marketing communications at any time by contacting us.

6. Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, or alteration.

While we implement security safeguards, no system can guarantee complete protection of information transmitted online.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this policy
• Maintain business records
• Comply with legal obligations

Once the information is no longer required, it is securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for certain data uses

Requests related to personal data can be submitted through our contact information below.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in business practices, technology, or legal requirements.

Any updates will be published on this page with the revised date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, you may contact us at:

AXMatra

Email: info@aksharexim.com

Phone: +91 7942541146

Address: 6D/3 Kalicharan Ghosh Road, Sinthimore, Kolkata-70005